Technical Support Representative

TECHNICAL SUPPORT REPRESENTATIVE

Qualifications

Completed 2 years in college

Must possess at least 1 year of BPO experience in a voice account

Highschool graduates with at least 2 years of BPO work experience and college undergrads who completed less than 2 years with at least 1 year of BPO work experience are welcome to apply

A quiet space to work at and a stable internet connection of 6 MBPS upload and 10 MBPS download speed is highly preferred

Good understanding of Point-of-Sale system

Experience installing and troubleshooting PC machines in a regulated network environment is a plus

Understanding of LAN Environments

Solid technical and diagnostic skills with tested problem-solving skills

Ability to work under

pressure and communicate effectivelyAmenable to work rotating shifts

Willing to be assigned in a temporary work-at-home set-up

Job Summary

Provides computer support to remote users in the US and Canada.

Performs appropriate issue diagnosis and guides users through step-by-step solutions, clearly and effectively communicates technical solutions in a user-friendly, professional manner.

Prepare reports as required.

Maintain current knowledge of relevant technologies as assigned.

Benefits & Others

HMO

Quarterly Bonus (in dollars according to your performance)

Internet Allowance

More Vacation Leaves (based on tenure)