Technical Support For Apis

We are looking for a talented Technical Support for APIs who can join our talented team!

This is an excellent opportunity to do amazing things at one of the fastest-growing companies in the US and one of the strongest industries (e-commerce).

The following will be expected of the Technical Support for APIs:
Duties and Responsibilities:
Conduct 1-2 hour Zoom trainings for customers.

Trouble-shoot issues.

Help maintain our developer community and documentation.

Become a Platform Subject Matter Expert and train others on best practices.

Work with internal teams to create API documentation and training videos.

Proactively identify API usage issues and resolve escalations.

Qualifications:

- 2+ years of experience in a customer facing role.

1+ year of experience with API support / similar role.

Experience related to software, e-commerce, and/or warehousing.

Working knowledge of FTP and SFTP environments.

Confidence with technical troubleshooting and problem-solving.

WHAT'S IN IT FOR YOU?

Competitive compensation package and benefits

Health insurance upon regularization

Be part of a dynamic US Team

13th-month pay

Paid Leaves, commutable to cash

Personal development and training opportunities

Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity leave benefit, Solo Parent Leave, Bereavement leave, etc.)

Employee engagement activities, team outings, sports activities, and events.