Team Managers / Coaches Tier 2 Dispatch / Customer

Team Managers / Coaches | Tier 2 Dispatch / Customer Support

**Responsibilities**:
Facilitate the development of dispatchers performance by conducting individual coaching sessions

Receive incoming calls and assign to dispatch

Communicate and teach product updates, behavior gaps, call drivers or system issues

Enters information into Computer Aided Dispatch system (CAD).

Review, validate and approve requests within their authorization limit

Build a strong working

relationship with teammates and other departmentsTests and performs minor maintenance on equipment.

Requirements:
2-year undergraduate degree (communications arts and education majors preferred)

At least 4+ year of experience as a call center/BPO agent

Excellent/ English communication skills

Experience in developing talents to its full potential

Effective communication and interpersonal skills

Proficient in creating reports and in using MS Office/ ms365