Join the dynamic team as a Team Manager (Work from home). In this exciting role, you will lead and motivate a talented team of administrative professionals, ensuring seamless operations and exceptional customer service. With the flexibility of working remotely, you'll have the opportunity to thrive in a supportive and collaborative environment.
What you'll be doing:
• Monitors team performance and oversees day-to-day operations
• Maintains an in-depth knowledge of account/s
• Provides feedback and coaching to a team of Virtual Assistants
• Provides weekly or bi-weekly performance coaching
• Drives performance, motivates and reinforces teamwork
• Communicates relevant information to the team on a timely basis
• Conducts up-training on process and policies update as needed
• Monitors and evaluates phone calls and emails for quality assurance
• Provide feedback and quality evaluation coaching weekly
• Provides team performance reports and analysis
• Conducts employee performance review with Ops Manager
• Recognizes high performance and rewards accomplishments
What we're looking for:
• Should be residing in Davao City
• Completed Bachelor's Degree from any accredited university
• At least 2 years of people leadership experience with teams of 20-30 associates
• English language fluency
• Customer Service, Sales or Collections Experience
• Six Sigma Certifications (White Belt to Black Belt) are plus factors including Project Management Skills
EQUIPMENT REQUIREMENT:
Must have an internet connection with a minimum of 50Mbps download speed and 50Mbps upload speed from a reliable internet provider (Fiber and DSL connection types only). Internet connection must be a dedicated line.
Wireless Prepaid/Postpaid, Broadband stick, Satellite and LTE type of internet connections CANNOT be used.
Internet service provider must be either PLDT, Sky, Globe or Converge.
Internet device (Modem/Router) must be LAN capable.
Should have a dedicated workspace or an office-like room at home.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity.
What we offer:
We are committed to fostering a culture of growth, development, and work-life balance. Our comprehensive benefits package includes:
50,000-60,000 Salary Offer
• Up to 100k Sign-on bonus
• Premium Equipment provided including UPS for outages and desktop
• With Internet Allowance
• With Rice Allowance
• Government-mandated and HMO Benefits
• Medical Spending Account
• Life and Personal Accident Insurance
• Employee Assistance Program
• Paid annual vacation and sick leaves
• Other leave credits
Join our growing team and be a part of our success story.
Apply Now!