Position Type: Management Role
Employment Type: Full-Time
Work Setup: Onsite - Graveyard / Shifting
Work Location: Centris, Quezon City
Industry: BPO Industry
About the Job:
Responsible for hiring, training, retaining, and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices, and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment. Active role model demonstrating pride and ownership as a leader of the organization.
Knowledge, Skills, Abilities & Other Characteristics
Must be able to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level.
Proficient personal computer skills including Microsoft Office.
Excellent interpersonal, written, and oral communication skills.
Ability to multi-task and meet critical deadlines.
Ability to identify and promote continuous improvement.
Ability to understand and execute policies and procedures.
Job requirements
Required Qualifications:
At least 3 years of experience as an Operations Team Leader or Team Manager.
Minimum 1-2 years of experience as a Team Leader in US Banking Finance Services and Insurance (BPO)
Must have inbound/outbound collections experience in a US Financial/Bank campaign as an Operations Team Leader (Minimum of 1-2 years) recent experience
About the Client:
Our client specializes in providing outsourced customer experience and support services, including handling customer care, technical support, sales, and retention tasks for various clients across different industries.
Join our client team and unlock a range of enticing benefits, including:
Health, dental, and vision coverage/HSA
Paid Time Off (PTO)
Paid holidays and sick leave
Leadership development programs