Team Leader For An Australian Bpo Company (Cebu)

Responsibilities and Duties:
Lead in managing day to day client relationships, being a reliable point of contact for clients on any concerns and issue, and responds in a timely manner to;
Manage the team and staff of the clients and continuously monitor the progress of the team to ensure that all goals are met

Communicate and collaborate with the Support department to improve performance and processes

Communicate with the client proactively on a regular basis and provide creative suggestions to the client to achieve mutual business goals
- Distribute performance reports and updates to clients on the progress/issues of their staff/team

Work closely with Operations, Human Resource, Recruitment, IT and other support departments to ensure capacity plans and delivery are in line with client's expectations and financial obligations

Proven 2+ years of experience as a Client Services Specialist/Manager, Team Leader in a BPO setting or any similar roles

Excellent verbal and written English Communication Skills

Able to build strong relationships - both internal and external

Proven excellent coaching skills

Satisfactory Reporting and Analytics skills

Ability to comprehend, analyze, and interpret operational performance data

Why work with Delonix Marketing Corporation?

HMO Coverage

Paid Leaves

Retirement & Life Insurance Plan

Daytime Shifts & FIXED WEEKENDS!