Overview Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Talent Acquisition delivered with Speed and Quality that's the TASQ guarantee! Website: http://www.tasq.work Purpose of the Role: The primary role of a Team Lead in Operations is to manage an assigned team of individual contributors in meeting or exceeding customer service level agreement, completion of team projects, adherence to operating standards and enforcement of company policies through effective people development, team engagement and performance management capabilities. Job Qualifications: Blended (Voice and Non-Voice)Registered USRNAt least 6 months to 2 years of People Management experience in a BPO/CPO settingFlexible to work on shifting schedule if business ask (weekends, night shift, holidays)Graduate of accredited Registered Nursing Program with current, unrestricted license as RN in the Philippines preferably with experience in Utilization Review, Utilization Management, Coding, Back office, Organizational Development, and other CPO related processes.At least 1 year of recent & pertinent clinical/hospital or similar experienceAt least 2 years of recent & pertinent supervisory or managerial experienceClinical Subject Matter Expertise with the use of technical and professional knowledge and skills to accomplish results related to the process handledAbility to use PC and widely used software packages, especially Microsoft Office handling of spread sheets and word processingEffective oral/written communication skillsType minimum of 30 wpm with excellent accuracyGood negotiating skillsGood interpersonal skillsAbility to be detail oriented and be able to work independentlyKnowledge of insurance industry and claims processing