Team Lead (Kpo- Accounting Background)

Job Description: This position will serve as a key member of the Non voice Service Team.Will be reporting to the Process Manager.This position will require an individual who has a previous and demonstrated ability of success in proven people management skills and service delivery.The Team Lead will be responsible for understanding operational requirements, researching best practices, and assisting with the design and implementation of new processes and tools.This position will require the ability to cultivate a team environment that provides exceptional customer service and ensures all staff members perform at a consistently high level.This position will require the ability to motivate, instill accountability, and achieve results.This position will require monitoring the effectiveness of a team of Process Associates.This position will require the ability to prepare MIS reports.This position will require the ability to interact with customers and manage their queries.This position will require providing day-to-day coordination on the activities of the team.This position will require attending and responding to written/electronic correspondence.Candidate should have been in an Assistant Manager/Team Leader role, on papers for at least 2 years.Should have exposure to handling 15-20 FTEs.Should be only from an international non-voice background.Specifications (Skill set): Graduate/Post Graduate in Finance.Good academic record (50% or above).Excellent communication skills (verbal and written).Strong analytical skills.Minimum 4 years of post-qualification experience in the BPO/KPO industry.Candidate must have 2 years on papers experience as a TL and should be currently designated as a TL.
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