Systems Administrator (Nightshift)

Roles and Responsibilities- Troubleshoot cloud, network & system issues- Monitor active cloud, network, and server infrastructure- Perform routine preventative maintenance on equipment- Administer security measures to prevent system interruptions or breaches- Execute sensitive data backup and restoration procedures- Design, implement, and support Microsoft, Apple, and Linux-related technologies- Design, implement, and support Remote access solutions like VPN, Remote Desktop Services, VDI- Document all technical procedures and maintain accurate ticketing notes- Improve customer service, perception, and satisfaction- Escalate service or project issues that cannot be completed within agreed service levels- Develop in-depth knowledge of the service catalog and how it relates to customer's needs- Help to document internal processes and procedures- Remain up to date with current and future technologies via publications, social media, groups, conferences, and more- Mentor and train other team members on escalation proceduresShoreXtra Perks- Free barista-style coffee- Free parking and jeepney services- Highly engaged team- Unlimited potential for growth- Challenging role- Fun and family-oriented working environmentSchedule:- 8 hour shiftAbility to commute/relocate:- Mabalacat, Pampanga: Reliably commute or planning to relocate before starting work (required)