**Job Title: Support Specialist**
**Company: Insider**
**Location: Davao City, Davao, PH**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 2 Years**
**Application Deadline: October 2, 2024**
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### Job Description
Insider is seeking a passionate and motivated Support Specialist to join our dynamic team in Davao City. As a part-time Support Specialist, you will play a vital role in delivering exceptional customer service, addressing client inquiries, and fostering client relationships, all while thriving in an environment that encourages curiosity and innovation.
### Key Responsibilities
- **Customer Support**: Provide outstanding support to clients through multiple channels, including phone, email, and chat. You will handle inquiries, resolve issues, and ensure a positive customer experience.
- **Problem Resolution**: Utilize your emotional intelligence and decision-making skills to diagnose problems accurately and provide solutions promptly. Follow up with clients to ensure their issues are satisfactorily resolved.
- **Documentation**: Maintain comprehensive records of customer interactions, transactions, comments, and complaints in our customer relationship management (CRM) system, contributing to future reference and team knowledge sharing.
- **Collaboration**: Work closely with other departments, including sales and product teams, to relay customer feedback and inform product development based on client needs.
- **Training and Support**: Assist in the onboarding of new clients by providing tutorial sessions and creating easy-to-follow documentation and guides that help users understand our products and services.
- **Feedback and Reporting**: Gather insights on customer satisfaction and suggest improvements to enhance service quality. Prepare regular reports on service performance metrics to inform management.
- **Continuous Learning**: Engage in ongoing training opportunities to stay updated on product features, industry trends, and best practices to improve service delivery.
### Requirements
- **Education**: A Bachelor's degree in a relevant field or equivalent experience.
- **Experience**: Minimum of 2 years of experience in customer support or a related field is required. Experience in a tech-related environment is preferred.
- **Technical Proficiency**: Familiarity with CRM systems and support ticketing software; comfortable with technology and quick to learn new tools.
- **Soft Skills**:
- **Emotional Intelligence**: Ability to understand and manage one's own emotions and those of others to provide exceptional service.
- **Decision-Making**: Strong analytical and problem-solving skills to make informed decisions autonomously.
- **Personality Traits**:
- **Passionate**: A strong desire to help others and improve customer experiences.
- **Motivated**: Self-driven with a strong work ethic and the ability to maintain focus in a part-time role.
- **Communication Skills**: Excellent verbal and written communication skills, with a strong ability to articulate issues clearly.
### Benefits
- **Medical Coverage**: Enjoy comprehensive medical benefits to safeguard your health and wellbeing.
- **Life Insurance**: Benefit from life insurance coverage for additional peace of mind.
- **Company Equipment**: Receive the necessary tools and equipment from the company to assist you in your role effectively.
### Working Environment
At Insider, we cultivate a culture that promotes curiosity and questioning. We believe that innovative ideas stem from an environment where employees feel encouraged to explore new perspectives and challenge the status quo, fueling both personal growth and the company's success.
### Equal Opportunity Statement
Insider is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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### How to Apply
If you are looking to make a positive impact and join a talented team at Insider, please submit your resume and cover letter outlining your suitability for the role by the application deadline of October 2, 2024. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
