Support Specialist

1Export is seeking a part-time Support Specialist to join our team in Davao City, Philippines. As an Associate Level Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Troubleshoot technical issues and provide solutions to customers
- Assist customers with product information, orders, and account management
- Collaborate with other departments to resolve customer issues
- Maintain accurate records of customer interactions and transactions
- Identify and escalate priority issues to the appropriate team members
- Stay up-to-date on product knowledge and industry trends
- Provide feedback to improve customer experience and internal processes

Requirements:
- 2 years of experience in customer service or technical support
- Hardworking and energetic personality
- Excellent communication skills
- Ability to adapt to a fast-paced environment
- Strong problem-solving skills
- Proficiency in Microsoft Office and CRM software
- Bachelor's degree in a related field is preferred

Benefits:
- Relocation allowance for eligible candidates
- Joining bonus for successful hires
- Dental insurance coverage
- Opportunities for professional development and growth
- Supportive working environment that promotes work-life balance and employee well-being

Deadline to apply: September 9, 2024

Equal Opportunity Statement:
1Export is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.