**Job Title:** Support Representative - Remote Work
**Company:** Cebu Pacific Air
**Location:** Makati, NCR, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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### Job Description
Cebu Pacific Air, a leading airline in the Philippines, is seeking a dedicated and passionate Support Representative to join our dynamic team on a part-time basis. As a Support Representative, you will play a pivotal role in ensuring that our customers experience exceptional service at every interaction. This remote position offers you the flexibility of working from home while being part of a collaborative and supportive team environment.
### Key Responsibilities
- **Customer Support:**
- Respond to customer inquiries via various channels, including phone, email, and chat, in a timely and professional manner.
- Assist customers with booking and reservation queries, itinerary changes, cancellations, and refunds.
- Handle customer complaints with empathy and efficiency, ensuring a positive resolution.
- **Information Management:**
- Provide accurate information regarding flight schedules, policies, and promotions.
- Maintain up-to-date knowledge of the airline's services, products, and customer service standards.
- **Documentation and Reporting:**
- Document customer interactions in the support ticketing system accurately and promptly.
- Compile feedback and report common issues to the management for continuous improvement in processes.
- **Cross-Departmental Collaboration:**
- Collaborate with other departments to ensure seamless customer experiences.
- Communicate effectively with colleagues to build strong internal relationships and enhance teamwork.
- **Training and Development:**
- Participate in ongoing training and development programs to enhance product knowledge and customer service skills.
- Share best practices with team members to foster a culture of excellence.
### Requirements
**Educational Qualifications:**
- Bachelor's degree in any field is preferred but not mandatory.
**Experience:**
- Minimum of 2 years of experience in customer service or support roles, preferably in the airline or travel industry.
**Personality Traits:**
- **Hardworking:** Demonstrates a strong work ethic and commitment to achieving personal and team goals.
- **Passionate:** Shows enthusiasm for providing outstanding customer service and a genuine interest in the airline industry.
**Soft Skills:**
- **Planning:** Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- **Communication:** Excellent verbal and written communication skills, with a focus on clarity and professionalism.
**Technical Skills:**
- Proficient in using customer support tools and technologies (e.g., CRM software, ticketing systems).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
### Benefits
- **Travel Opportunities:** Enjoy exclusive travel perks and discounts as part of the airline industry.
- **Training & Professional Development:** Access to continuous learning opportunities to enhance your skills and career growth.
- **Gym Membership:** A gym membership to promote your physical wellbeing and work-life balance.
### Working Environment
At Cebu Pacific Air, we believe in nurturing a workplace where strong connections are built. Our culture prioritizes treating colleagues like family, fostering collaboration and support among team members. You will have the unique opportunity to work alongside passionate professionals who are dedicated to providing excellent service to our customers.
### Application Deadline
Please submit your application by **September 21, 2024**.
### Equal Opportunity Statement
Cebu Pacific Air is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, or any other characteristic protected by law.
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If you possess the skills and passion for delivering world-class customer service and are excited to be part of our team, we encourage you to apply for this position. Join Cebu Pacific Air and take your career to new heights!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
