L1 Service Helpdesk

Responsibilities:

Respond to requests for technical assistance in person, via phone, chat or email.
Resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Follow standard help desk procedures.

Required Skills:
Completed 2 years in college.
Minimum of 6 months experience with Service Helpdesk.
Knowledge of Knowledge and experience of customer service practices.
Related experience and training in troubleshooting.
Relevant call tracking applications.