**Job Title:** Support Representative
**Company:** Smart Communications
**Location:** Manila, NCR, PH
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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### Job Description
Smart Communications is seeking a driven and passionate Support Representative to join our dynamic team in Manila. As a part-time Support Representative, you will play a crucial role in providing top-notch customer service and support to our clients, contributing to the ongoing success of the company. This entry-level position offers a unique opportunity to engage with customers, resolve their inquiries, and deliver solutions that enhance their experience with Smart Communications.
### Responsibilities
- **Customer Support:** Respond to customer inquiries via various channels including phone, email, and chat, ensuring a timely resolution to issues.
- **Issue Resolution:** Identify, troubleshoot, and resolve customer issues efficiently, ensuring that customers are satisfied with the resolution process.
- **Product Knowledge:** Stay informed about Smart Communications' products and services to provide accurate information to clients.
- **Documentation:** Maintain thorough records of customer interactions, feedback, and issues in our internal system to assist with data tracking and reporting.
- **Feedback Implementation:** Gather customer feedback on products and services, and communicate insights to the team for potential improvements.
- **Research and Analysis:** Conduct thorough research as required to resolve complex customer inquiries and support new initiatives effectively.
- **Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience and address any arising issues.
- **Creativity:** Utilize creativity to propose innovative solutions for common customer challenges and support process improvements within the support team.
- **Ad hoc Duties:** Assist in additional tasks and projects as assigned to help maintain a positive and productive team environment.
### Requirements
- **Education:** A high school diploma is required; an associate or bachelor's degree is a plus but not mandatory.
- **Experience:** No prior experience is required, but enthusiasm for customer service and a willingness to learn are essential.
- **Personality Traits:**
- Driven: A self-motivated individual who seeks to meet and exceed goals and expectations.
- Passionate: A genuine interest in helping others and improving customer satisfaction.
- **Soft Skills:**
- Research: Strong analytical skills to investigate and resolve customer issues effectively.
- Creativity: Ability to think outside the box and come up with innovative solutions and ideas.
- **Communication Skills:** Excellent verbal and written communication skills in English; proficiency in additional languages is a bonus.
- **Technical Skills:** Basic computer proficiency, including Microsoft Office Suite, and experience with customer support software is an advantage.
### Benefits
- **Travel & Spending Expenses:** Coverage for travel-related expenses incurred while performing work duties.
- **Visa Sponsorship:** Opportunity for qualified candidates to obtain necessary work permits and sponsorship to work in the Philippines.
- **Dental Insurance:** Comprehensive dental insurance coverage as part of the employee wellness program.
### Working Environment
Join us at Smart Communications, where we not only deliver exceptional customer support but also pioneer change and set industry benchmarks. Our team is committed to fostering a collaborative and inclusive workplace that empowers each individual to grow and succeed.
### Application Deadline
Please submit your application by **September 28, 2024.**
### Equal Opportunity Statement
Smart Communications is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, gender, gender identity or expression, sexual orientation, religion, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
