**Job Title: Support Officer**
**Company:** Hilton
**Location:** Cebu, Central Visayas, PH
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
### **Job Description**
Hilton, a leading global hospitality company, is looking for an enthusiastic and motivated Support Officer to join our team in Cebu, Central Visayas. As a Support Officer, you will play a crucial role in ensuring a high level of service delivery, assisting guests, and supporting various operations within the hotel. This is an excellent opportunity for individuals who are energetic, resourceful, and eager to grow their careers in a dynamic and rewarding environment.
### **Responsibilities**
- **Guest Assistance**: Serve as the first point of contact for guests, responding promptly to inquiries, requests, and concerns with a friendly demeanor and helpful attitude.
- **Operational Support**: Provide administrative support to various departments, ensuring smooth operations and effective communication across teams.
- **Problem-Solving**: Address guest complaints or issues with a resourceful approach, escalating to management when necessary to ensure guest satisfaction.
- **Document Management**: Assist with the organization and maintenance of hotel records, including guest information, reservations, and event bookings.
- **Event Coordination**: Support the planning and execution of hotel events, ensuring that all logistical details are managed and executed effectively.
- **Health and Wellness Initiatives**: Actively participate in employee well-being programs and promote a positive workplace culture.
- **Collaboration**: Work collaboratively with team members and other departments to foster a cooperative environment that enhances overall guest experience.
- **Adaptability**: Be flexible and adapt to changing situations, balancing multiple tasks and priorities in a fast-paced environment.
- **Training Participation**: Attend training sessions and workshops to enhance skills and knowledge relevant to the hospitality industry.
### **Requirements**
- **Educational Background**: High school diploma or equivalent. Relevant coursework or certifications in hospitality or customer service is a plus.
- **Personality Traits**:
- Energetic and enthusiastic with a positive attitude.
- Resourceful and proactive in solving problems and finding solutions.
- **Soft Skills**:
- Strong cooperation skills to work effectively with team members and foster a supportive environment.
- Adaptability to adjust to varying guest needs and dynamic work environments.
- **Communication Skills**: Excellent verbal and written communication skills in both English and Filipino; additional languages are a plus.
- **Technical Proficiency**: Familiarity with office software (Microsoft Office Suite, Google Workspace) and basic knowledge of hotel management systems is advantageous.
- **Availability**: Must be available to work flexible hours, including evenings, weekends, and holidays as needed.
### **Benefits**
- **Visa Sponsorship**: Opportunity for candidates who require work authorizations.
- **Travel & Spending Expenses**: Covered during business-related travel.
- **Free Accommodation**: Provided for part-time employees as needed.
- **Health and Wellness Initiatives**: Access to various programs catering to employee well-being.
### **Working Environment**
At Hilton, we prioritize employee well-being through health and wellness initiatives. Our workplace culture emphasizes collaboration, support, and professional growth. We believe that a positive work environment leads to better service delivery and enhanced guest experiences.
### **How to Apply**
Interested candidates should submit their application by **October 2, 2024**. Please ensure that your resume and cover letter outline your relevant skills and experiences.
### **Equal Opportunity Statement**
Hilton is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
