Support Officer

Job Description:

Acudeen Technologies is seeking a part-time Support Officer to join our team in Caloocan, NCR, PH. As an Associate Level Support Officer, you will be responsible for providing assistance to our clients and ensuring their needs are met in a timely and efficient manner.

Responsibilities:
1. Respond to client inquiries via phone, email, or chat in a professional and courteous manner.
2. Assist clients with account setup, troubleshooting, and general inquiries.
3. Collaborate with other team members to resolve complex issues and escalate as needed.
4. Maintain accurate records of client interactions and transactions.
5. Provide feedback to the management team on ways to improve the customer experience.
6. Stay up-to-date on product knowledge and industry trends to better assist clients.
7. Assist with other administrative tasks as needed.

Requirements:
1. Minimum of 3 years of experience in a customer service or support role.
2. Hardworking and resilient attitude with a strong work ethic.
3. Demonstrated leadership skills and ability to work independently.
4. Excellent time management and organizational skills.
5. Strong communication skills, both written and verbal.
6. Ability to multitask and prioritize tasks effectively.
7. Proficiency in Microsoft Office and CRM software.
8. Bachelor's degree in Business Administration or related field preferred.

Benefits:
1. Paid Time Off (PTO)
2. Relocation allowance
3. Medical coverage

Working Environment:
At Acudeen Technologies, we promote equality and fairness for all employees. We believe in creating a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to Apply:
September 2, 2024

Equal Opportunity Statement:
Acudeen Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. We encourage all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.