Deliver Customer Satisfaction
- Generate analytical reports such as, but not limited to, shareholder analytics, roadshow profiles, and deals analytics to assist in the origination and execution phases of equity and fixed income deals.
- Create and develop quantitative institutional behaviour models for corporate finance groups.
- Work closely with both recurring and one-off customers while identifying the data needed as well as providing the synthesized analytical reports.
- Deliver all customer orders within the agreed-upon deadlines or the group's SLA, whichever comes first while continually updating customers on progress status.
- Interact with customers proactively and professionally to drive up levels of customer satisfaction and revenue generated.
Support Revenue & Retention
- Assist or lead in creating new accounts as well as invoicing orders done by the team.
- Identify & take action on presented growth opportunities in partnership with On Demand Proposition
Knowledge Building
- Keep abreast of new or upcoming rules, regulations, document types, financial terms, etc.
related to the SEC and the financial markets.
- Continue learning & development on soft skills, products, content, and new releases.
- Collaboratively work in conjunction with other Refinitiv business units to optimize services.
**REQUIREMENTS**:
- At least 2 years work experience in the financial industry
- Bachelor's degree - preferably in Business Management, Finance, or Economics
- Understanding of company financials and knowledge of the financial markets
- Strong analytical ability, attention to detail, and ability to multi-task on simultaneous projects
- Excellent written and oral communication skills
- Proficiency with Microsoft Excel
- Willing to work US hours, weekends, and holidays
OPTIONAL
- Knowledge of Refinitiv products and service offerings
- Financial industry certification such as CFA
- Post-graduate degree such as MBA
- Proficiency with VBA,.NET, SQL or other programming languages
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities.
Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries.
However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.
You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.
Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer.
This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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