We are currently looking for a SOCIAL MEDIA MANAGER for an onsite assignment (graveyard shift).
Maintain 2 chat platforms through Facebook Meta, with attached Instagram platforms. Our goal is to disposition chats and direct them to the proper channel to ensure they get the help they require. We are specifically looking for people with private insurance or the ability to private pay (pay out-of-pocket) to accept our services and get them into one of our partner locations to receive treatment for Substance abuse and/or Mental Health Services. We offer every level of care from detoxification to Inpatient residential, Intensive outpatient, and outpatient services. This role includes but is not limited to the following;
1. Utilize pre-configured generic responses to communicate with chatters and formulate personal responses when warranted.
2. Direct the chatters into an employee-driven conversation.
3. Redirect chatters, ensuring the main focus is solely on getting them into treatment.
4. Weeding out the "Browsers" from the ones seeking treatment.
5. Convincing the Browsers to consider treatment by asking directive questions.
6. Collect any pertinent information on the qualified chatters including, Name, DOB, Phone number, Insurance company name (if private insurance) if they are NOT willing to get on a call. If they are willing to get on a call, schedule the call with our closers using our Slack platform (knowledge of Slack would be beneficial but not required) and relaying this call to the chatter prior to ending communication on the Chat platform.
7. Relaying the pertinent information to our team to either check insurance information or confirm scheduled calls.
8. Properly dispositioning the lead in the online platform (qualified, not qualified, Follow-up, move to done, etc.)
9. Maintain communications with qualified chatter using online platforms for scheduling chat-follow-ups, check-ins Etc.
10. Ability to adapt and adopt any new platforms, duties, and responsibilities as our company grows. (Telephone communications will be the next thing added to the roster, so telephone experience, as well as computer skills, will be a plus)
Our Ideal Candidate:
Candidate should be assertive, level-headed, well-tempered , and have an understanding of how people act and react if currently using substances or having a mental health crisis. Also having a "Tough Skin" will benefit them immensely. Not so often we get pranked, and also get chats from people who are having suicidal ideations and these people need to be handled differently depending on the situation.
No Chatter is attacking the employee directly, only reflecting how they feel inside and sometimes will lash out at us, or become offensive. The ability to redirect these clients with a "cooler head" often times will lead to them trusting us and end up becoming a qualified client. Understanding those mentioned above, and even if it is a qualified chat, they should never feel threatened or attacked; if so, relay to us and we will take over.
Employees should know about the Meta Platform on Facebook. Someone with a background in recovery would be good and having licenses or degrees in substance abuse or Mental health services is a plus, but not required. We are a tight-knit team and the employees that come on with us, Will be a part of our team and treated like one. We have great communication skills, and training sessions and want them to succeed alongside us, to grow with us, and hopefully stay part of our time for years to come.
Why apply with us?
Competitive Package with Salary Appraisals
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
It is easily accessible from almost any part of the Metro Cebu area
Only a day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Free Coffee
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Enjoying Paid Leaves after 6 months
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For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:30 AM until 7:00 PM, Monday to Friday
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