Who we are: We are Accenture — a global professional services organization, and ServiceNow's 2023 APJ, EMEA and AMS Partner of the Year.
Trusted by more than 7,700 enterprise customers, ServiceNow provides the foundation for all digital workflows – connecting people, functions, and systems across an organization.
Accenture is a go-to-market service provider for consulting, implementation, transformation and run support using the ServiceNow platform. Accenture and ServiceNow's partnership continued to strengthen over the years through a platform-led approach that unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business.
The work: Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications. Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests. Design, build and configure ServiceNow applications. Work with an agile mindset to create value across ServiceNow projects of multiple scopes and scale. Apply innovative ideas to drive automation. Drive the delivery of outputs according to agreed schedules and specifications. Combine business acumen and analytic insight with programming skills to design, develop, configure, build and support ServiceNow applications to meet specific requirements. Develop ServiceNow application code, working through each sprint based on agreed stories – turning user requirements into testable product. Implement, test, and deploy ServiceNow solutions using best practice software engineering and ITIL methodology. Identify and solve issues and incidents within multiple components of the ServiceNow platform. Perform thorough impact analysis and testing for ServiceNow patching and platform upgrades. Raise issues and risks proactively, providing recommended solutions and mitigations. Produce required deliverables and documentation according to defined standards. What's in it for you? You will be part of a diverse, vibrant, global Accenture ServiceNow Business Group, continually pushing the boundaries of business capabilities. At Accenture you will work on meaningful and innovative projects, powered by the ServiceNow platform. You'll be immersed in industry best practices and platform features such as IT Service Management, IT Operations Management, HR Service Delivery, and many more. Accenture will continually invest in your learning and growth. You'll work with Accenture's certified System Administrators, Implementation Specialists, Application Developers, and Accenture will support you in growing your own tech stack and certifications. Here's what you'll need: Required skill/s or must have skill/s: ServiceNow development or architecture skills on the ServiceNow platform and its product lines including but not limited to any of the following: ITSM, ITOM, SecOps, IRM, ITAM, HRSD, CSM, SPM. Years of experience: At least 4 years of experience on ServiceNow development/architecture. Additional skill/s: (nice to have) Agile or Scrum methodology; GenAI. Nice to have: Any ServiceNow certification. ITIL knowledge and/or certification. A systems engineering or developer background with the ability to learn quickly and share your knowledge with the broader team. A mindset to automate everything. For Upskilling: For those willing to be upskilled on the ServiceNow platform, experience in any of the following would be good foundational skills:
JavaScript or similar scripting languages, and the web as a development platform. Modern UI frameworks like Angular or React. Full stack development or developing automated solutions. DevOps implementations. Integrations and REST API automation. Agile development practices (e.g. SAFE, Scrum). Automated testing using tools such as ServiceNow ATF, Selenium, etc. Business analysis and design. Server/infrastructure administration. Security, Governance, Risk & Compliance - with good aptitude on development and configuration skills. What we believe: All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process; they will be happy to assist you.
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