Service Technician

SERVICE TECHNICIAN

 

Job Responsibilities:
Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency.

Manage all on-site installation, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.

Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.

Collaborate with the technical team and share information across the organization to build positive relationships with clients and co-workers.

Satisfy customer needs by making appropriate recommendations and briefings using appropriate field automation systems, procedures, and protocols.

Establish assistance by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing

quality assurance tests.Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.

Service existing accounts by analyzing work orders, planning a daily travel schedule, reviewing concerns, conducting tests, and resolving problems.

Qualifications:
TESDA technical degree or certification;
High-level ability to test, install, fabricate, troubleshoot, service, and repair automate equipment;
Ability to adapt to dynamic work schedules and flexible shifts;
Good customer service, communication and self-management skills;
Awareness of chemical, health and safety management;
Willing to travel to various operation sites in the country for customer technical support.