Service Delivery Lead

QUALIFICATIONS:- Bachelor's Degree- Minimum of 7 years of experience as a Service Delivery Lead or in a similar role- Extensive experience in Incident, Problem, and Change Management- Strong experience in writing and publishing Incident Reports.- Proficient in ITIL v3- Strong background in Incident Analysis- Advanced skills in Networking and IT Infrastructure- Expertise in Open Systems- Experience with Cloud Computing Technologies, including Azure and AWS- Well-versed in Knowledge Management and Configuration Management- Leadership experience is a must.JOB DESCRIPTION:Overseeing the delivery of services to clients or customers, ensuring they meet agreed-upon standards and expectations. They play a critical role in managing the end-to-end service delivery process, coordinating between teams, and ensuring that operations run smoothly.Service Management: Ensures that services are delivered efficiently and meet quality standards, often aligning with service level agreements (SLAs) or key performance indicators (KPIs).Team Leadership: Manages and leads the service delivery team, ensuring proper resource allocation, training, and performance.Client Relationships: Acts as the main point of contact for clients, managing expectations, addressing concerns, and fostering a positive relationship.Problem Solving: Identifies potential service issues and implements solutions to mitigate risks.Continuous Improvement: Seeks ways to improve processes and increase efficiency in service delivery.Reporting: Tracks service performance metrics, prepares reports, and communicates results to stakeholders.