Server Technical Support Representatives(Start Asap)

SERVER TECHNICAL SUPPORT REPRESENTATIVES (3 vacancies)
CEBU CITY LOCATION

Main Responsibility:
? Main contact of customers for IONOS Support
? Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
? Proactively inform and report to the supervisor for support related issues
? Recommend solutions to customer issues and concerns
? Attend coaching sessions and participate in organizational activities
? Interact with team members and other departments within the company
? To be customer service oriented and to ensure customer satisfaction
? Continuous pro-active effort towards improving customer satisfaction and our internal procedures.
Qualifications:
? At least 2nd year College Level or Graduate of an IT or Computer Science course
? At least 6 months sales/customer service and/or technical support experience
? Knowledge in PHP, Webhosting and Wordpress Content Management System is an advantage
? Knowledge in basic email client set-up is an advantage
? Excellent English Communication Skills
? Ability to remain calm and professional in all circumstances
? Highly Motivated and Target Driven
? Willing to work on shifting schedules
? Solutions-oriented