Server Technical Support

SERVER TECHNICAL SUPPORT REPRESENTATIVES
Main Responsibility:
-Main contact of customers for support
-Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.
-Proactively inform and report to the supervisor for support related issues
-Recommend solutions to customer issues and concerns
-Attend coaching sessions and participate in organizational activities
-Interact with team members and other departments within the company
-To be customer service oriented and to ensure customer satisfaction
-Continuous pro-active effort towards improving customer satisfaction and our internal procedures.


Qualifications:
At least 2nd year College Level or Graduate of an IT or Computer Science course
At least 6 months sales/customer service and/or technical support experience
Knowledge in PHP, Webhosting and WordPress Content Management System is an advantage
Knowledge in basic email client set-up is an advantage
Excellent English Communication Skills
Ability to remain calm and professional in all circumstances
Highly Motivated and Target Driven
Willing to work on shifting schedules
Solutions-oriented

Location: IT Park,Cebu