Emerson's years of history have been filled with achievements and challenges that have driven innovative thinking and bold transformations, molding us into the company we are today. By joining us as Senior Specialist, Inside Sales , you get to echo this promise as Emerson's frontline specialist, providing outstanding client management, lead management, and sales-focused communication to help grow Professional Tools distributors and identify new sales opportunities.
In this capacity, you will be supporting Professional Tools distributors and sales teams in attending to their pre-sales and post-sales needs for products such as RIDGID and Greenlee—industry-leading products for mechanical, electrical, utility, and plumbing tradespeople. This gives you a vital role in helping drive growth platforms and supporting operational pillars while striving for long-term value creation.
If this sounds like a perfect fit for you, apply now and join our team in Mandaluyong City, Philippines! All roles are currently in a blended Work-From-Home arrangement, and company-provided IT assets are given on your first day. Enjoy our market-competitive pay, comprehensive benefits package, well-being programs, and career development opportunities.
In This Role, Your Responsibilities Will Be: To respond to the assigned distributors' requests through a variety of communication media. To manage each customer case from initial contact through satisfactory resolution, coordinating with a variety of other functions, including shipping, credit, technical service, factory service, and product management, to resolve customer issues and improve processes. To identify and report root cause case issues, gather distributors' needs, preferences, and struggles, and work collaboratively to share feedback and develop solutions for continuous improvement. To coordinate with the Fulfillment Management Specialist to provide accurate lead times and update customers and sales managers until the order is fulfilled. To partner with assigned field sales managers to grow sales and aid productivity. To proactively engage with customers to establish and maintain relationships and drive sales; provide information regularly through outbound emails and calls. To identify and develop sales opportunities by qualifying leads through various sources, including inbound inquiries, digital and marketing campaigns, conferences, references, tradeshows, new products, etc. Who You Are: You exhibit passion and enthusiasm to ensure customers have the best possible experience at all touchpoints. You have a strong drive for results and a high level of commitment to exceeding expectations. You can proficiently converse, think on your feet and outside the box, creatively propose straightforward solutions, and develop alternative resolutions to customer concerns. You're interpersonally savvy and able to collaborate and efficiently work with people across different departments at any level.
For This Role, You Will Need: Bachelor's degree in any -year course. + years of relevant experience in Inside Sales, Customer Service, or Key Accounts Management. Excellent English and French communication skills. Proficiency in Microsoft Office applications. Our Offer to You: Make a difference with the work you do. By joining Emerson, you'll be part of a versatile, dedicated team of motivated professionals who share a collective passion for progress and excellence.
At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We attract, develop, and retain outstanding people in an inclusive environment where all employees can reach their greatest potential.
Join us and b part of a proud and thriving organization that values its people. Enjoy our market-competitive pay and benefits package, including food and transportation allowances, comprehensive insurance coverage, retirement benefits, and more. We invest in your growth with career development programs and reward your achievements through merit-based increases. We provide exceptional healthcare coverage for you and your loved ones, as well as paid leaves and tuition reimbursement for approved programs. Our well-being programs, exciting business travel opportunities, safe working environment, and commitment to social responsibility ensure you thrive personally and professionally. Be part of a team that not only values your contributions but also cares about your growth, well-being, and success. Let's take the leap and experience a fulfilling career with us. Let's Go!
LI-Hybrid