Senior Sales Officer

Duties, Responsibilities and Authorities:

- Building and maintaining long-term relations with customers
- Addressing any customer queries and guiding them with their purchasing decisions
- Coaching and guiding of Junior O & M Sales and Marketing Officers
- Maintaining an accurate and detailed record of all O & M accounts both existing and prospective
- Maintain O & M monitoring database including contract expiry
- Monitor and convert Design and Build projects undergoing commissioning into O & M contracts
- Preparing and maintaining regular sales reports including but not limited to project pipelines and forecast
- Meeting assigned sales targets for O & M
- Collaborating with the Marketing department to develop various promotional activities
- Participation in Exhibits, Product presentations and Road shows
- Researching current market trends and making a note of customer requirements
- Reviewing competitor product offerings
- Making cold calls to attract potential customers
- Convert non ESTII design and build plants to O & M contracts
- Customizing O & M proposals to fit client requirements
- Implementing the prescribed sales strategies to close O & M accounts
- Develop specific sales and marketing strategies relevant to his accounts
- Referring customer requests and complaints to the relevant departments
- Close coordination with internal stakeholders re; Project status and customer needs
- Conduct regular touch base meetings with clients together with process O & M