Primary Responsibilities: Develops and executes strategies for a function or discipline that span a large business unit or multiple markets/sitesDirects others to resolve business problems that affect multiple functions or disciplinesProduct, service or process decisions are most likely to impact multiple functions and/or customer accounts (internal or external)Utilize standard project plan templates to create and/or tailor project plans to specific customers' needsAnalyze RFP/contract language and incorporate requirements into project plansAssist internal and/or external business partners with completion of tasks and resolution of issues and problems with program implementationEstablish and/or implement internal and/or external service level agreements in order to ensure ability to monitor and measure program performance (e.g., turnaround time; quality; effectivenessIdentify and/or secure resources (e.g., funding; staffing; system security; real estate and/or telecommuting requirements; hardware/software) required to implement programsReview, create, and/or maintain workflows to ensure they are up-to-date and operationally efficient-Provide guidance, expertise, and/or assistance to internal and/or external partners (e.g., claims; call center; benefits; clinical) to ensure programs and strategies are implemented and maintained effectivelyCommunicate with and help internal and/or external partners interpret contractual requirements in order to ensure effective problem solution and strategy implementationProvide input to internal and/or external stakeholders (e.g., sales; shared business partners; pre-service vendors; facilities) in order to drive effective business plan and sales strategy developmentRequired Qualifications: At least 15 years of experience and 10 years in leadership capacityAt least 5 years of experience in Healthcare Operations/Customer ServiceAt least 3 yrs experience as a Senior OperationsExperience in managing monthly financialsExperience in creating and delivering executive level presentations.Experience in managing call center performance with the ability to build performance remediation plans focused on resolving the root cause issuesExperience in negotiating contract terms and working through financial considerations/disputes with outside suppliersRelevant work experience in strategy, management consulting, product or general management in a health care related fieldHandled at least 300-500 headcountHandled multiple accounts
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