Job Description - Director of Operations (HOT0B5EO)
Job Number:HOT0B5EO
Work LocationsHilton Clark Sun Valley Resort, Clark Economic Zone, Pampanga 2023
Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.
And, we strongly believe that our Team Members are more than just "employees". Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.
Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.
Join us now and enjoy the Hilton experience for yourself. A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets.
What will I be doing?As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and Guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goalsProvide effective leadership to the hotel management team and team members to ensure targets are met and exceededRespond to audits that are completed by the company to ensure continual improvement is achievedPlan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectationsComply and exceed hotel and company Service StandardsEnsure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate actionManage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and companySeek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfactionHold regular briefings and communication meetings with the HOD team.What are we looking for?A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow:
Currently in the position of Director of Operations, Hotel Manager, or Resident Manager with at least 5 years of experience in international hotel chains.Strong commercial acumen, preferably with experience in Food and Beverage ManagementExperience in managing budgets, revenue proposals and forecasting resultsIn-depth knowledge of the hotel / leisure / service sectorStrong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targetsAccountable and resilientAbility to work under pressurePre-opening experience requiredWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the
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