Hi! We're Smartsourcing, looking for a Salesforce Systems Administrator who can work with us full-time and on-site!
Where? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, Cebu As a Salesforce Systems Administrator, you will manage the client's Salesforce Franchise Management System and support their core tech systems, including Google Workspace. You will also assist in executing and optimising technology for their real estate franchise company.
Some of the things we expect you to do are to: Salesforce: Collaborate with key stakeholders to understand their requirements and customise the CRM system to enhance the user experience. Regularly audit and monitor data integrity within the Salesforce system, ensuring accuracy, and completeness. Create and provide training to CRM users across different departments, ensuring our users understand and maximise the capability of Salesforce. Maintain the health and stability of the Salesforce Platform, software updates, advanced User Management, security, and best practices. Map business processes to Salesforce functionalities. Manage the onboarding and Offboarding of users, user settings and permissions Manage integrations connected to the Salesforce system. Provide advice and feedback on system functionality, provide updates on features and functionality Troubleshoot bugs and system failures as required Administer dashboard customisation requests and reports Google Workspace: Collaborate with the Google Systems Administrator to ensure integrations between Salesforce and Google are functional and the accuracy of data is maintained. Assist in facilitating smooth employee onboarding and offboarding processes within Google Workspace as required. Provide support to end users via our support desk for level 1 Google Workspace support as required Tech Stack Support: Provide support to the team, for the management of the core technology products across our real estate franchise network. Google Products Support Desk Happeo Other Property tools Support Desk: Guarantee compliance with SLAs by promptly addressing and resolving tickets. Manage All Salesforce related tickets Provide backup support for Gmail onboarding and offboarding requests Provide support and backup to team members at the support desk Manage the Salesforce Franchise Management System, addressing technical issues and responding to inquiries. Attend team meetings and actively engage in discussions. Collaborate with the Digital Projects Team to fulfil administrative requirements and support for the Head Office team. Create and support custom and out-of-the-box reports & dashboards within the platform. Training for the following will be provided: Google Workplace Administrator Training Real Estate Knowledge Training Requirements We would need you to be or have the following: Bachelor's degree in Computer Science, Information Technology, or a related field. Salesforce Administrator (ADM201) certification Additional Salesforce certifications (e.g., Advanced Administrator, Data Cloud Consultant, Tableau CRM and Einstein Discovery Consultant) are preferred. 3+ years as a Salesforce Administrator in enterprise environments or equivalent Salesforce/CRM experience. Proven experience in Salesforce administration, including managing Data Cloud, Analytics Studio, Tableau Experience with Salesforce Flows, including basic creation and adaptation of existing flows. Experience working with data, building reports and dashboards in Salesforce. Experience managing Sharing Settings, Permission Set Groups, and general platform security. Experience in the property/real estate or financial services industry is highly regarded. Strong analytical skills and a logical approach to problem-solving. Solid stakeholder and relationship management skills. Exceptional verbal and written communication skills. Ability to work collaboratively within a team and support cross-functional initiatives. Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively. It would be awesome if you are or also have: Proficiency with Google Workspace administration is preferred.Benefits Be a part of the Smartsourcing crew ! Smartsourcing was born with the purpose of changing people's lives. Our goal is not only to make sure businesses grow and succeed but also, that you love where you work and thrive. We recruit, train, and support you and provide great benefits. We take pride in the fact we are an award-winning organisation, hailed as one of the best employers and workplaces in Asia as seen on Great Place to Work and HR Asia.
Here's why we think you'd love working at Smartsourcing… At Smartsourcing, we're all about fostering a positive work environment for you. We're always looking for folks who are unafraid to be their absolute authentic selves because we value diversity and inclusion.
We're proud to be a certified Great Place to Work. We believe that we can expect the best out of you only when you're happy with where you work and what you do. This is why It is so vital for us that you have a healthy work-life balance.
Some of our company perks include: Above-industry salary package Day Shift Fixed weekends off ??? HMO coverage for you and your dependent/s from day one Free lunch every day ? Free coffee every day (latte, americano, or cappuccino) made by our in-house barista ?? Sports wellness clubs including free-diving ? Subsidized gym membership at Anytime Fitness ?? Travel opportunities to Australia Exclusive discounts in selected restaurants and merchants And so much more!
