Job Summary The Sales Tools Specialist position exists to impact revenue as well as sales force effectiveness by explicitly understanding and responding to Sales & Sales Management needs as it relates to New Hire Training. Incumbent will present strong communication, business process and technical expertise to ensure the sales organization receives the maximum benefit from successful utilization of GCRM, Salesforce and other vital selling tools. This role will also provide problem solving and technical expertise to ensure Sales receives the maximum utilization of CRM and other core sales tools. This role will also provide ongoing tools training & support for all employees.
Accountabilities: Support all Sales CRM platforms by serving as a CRM power user/expert. Acquire and enhance the understanding of GCRM, Salesforce, CPQ, Zoom, Adobe Sign, and SalesPro and other vital selling tools and their related cadence and best practices. Lead the review and training of all sales tools for NAUK New Hires. Enable Sales and Sales Management to track key metrics and performance. Drive adoption of the sales tools by effectively communicating best practices and training material and demonstrating practical application. Enable Sales to efficiently and effectively execute the segment selling motion by ensuring the tools readily incorporate all the relevant and necessary data from a wide variety of sources and systems. Professionally maintain relationships with Sales Reps, Regional Sales Managers and VPs to facilitate mid-course corrections as well as continuous improvement to the New Hire Program and any ongoing training. Consistently reviews and ensure that training documentation is up-to-date Administer tools access and maintenance as needed Perform thorough testing for significant enhancement releases Assist with change management efforts related to Business Unit migrations to the global instance of Salesforce Other duties as assigned Qualifications Available to work night shifts (predominantly) and follow US holidays 3-5 years' experience preferably in sales, CRM and training or related fields BS degree and/or Sales experience Proven ability to effectively deliver and develop a defined training curriculum Excellent PC and software skills including Microsoft tools and Collaboration tools such as and/or Sharepoint, Teams, OneDrive Experience working with CRM systems Ideal candidate is highly motivated, takes initiative, possesses good business acumen and has excellent written & verbal communication skills Ability to manage his/her time and work with minimal supervision Strong interpersonal and teamwork skills Proficient project management skills with the ability to lead multiple projects simultaneously and prioritize accordingly Salesforce certification is a plus
