As a Sales/Customer Service Representative, the candidate will play a crucial role in expanding the client's network of partnerships with companies and carriers. This position involves managing incoming emails from potential partners, conducting research, qualifying leads, and facilitating initial outreach efforts. The primary responsibilities will include negotiating contracts, assessing leads, and maintaining organized records through Excel sheets. This is a support role, working closely with onshore counterparts to ensure the smooth progression of high-level tasks.
Job Scope: Email Management - Receive and review incoming partnership inquiries.
- Efficiently process and forward relevant details to appropriate teams.
Outreach and Communication
- Initiate contact with potential partners via phone and email.
- Qualify and assess the suitability of partners of the client.
- Communicate the client's value proposition and requirements.
Contract Negotiation - Engage in negotiations for mutually beneficial contracts.
- Collaborate with internal teams to ensure contractual alignment.
Data Management - Maintain Excel sheets to track outreach efforts and lead status (dashboard).
- Provide regular transparent progress reports.
Lead Qualification - Conduct initial assessments of potential leads.
- Escalate qualified leads to onshore counterparts.
Productivity Targets - Collaborate on setting and refining productivity goals.
- Align with OM and Operations Leads for continuous improvement.
Job Qualifications: 6 months to 1-year basic experience in outreach or logistics Familiarity with Microsoft Excel Ability to work with moderate supervision. Willingness to learn and contribute to team goals. Proficient in English, spoken and written Excellent communication and problem-solving skills Your application will include the following questions: What's your expected monthly basic salary?
How many years' experience do you have as a Customer Service and Sales Consultant?
Do you have customer service experience?
Which of the following Microsoft Office products are you experienced with?
Founded in 2011, FGC+ is an outsourcing company headquartered in New York, with operations in Davao and Bacolod. We enable our clients to scale their businesses by providing recruitment, training, and operational co-managed services.
Rooted in our brand essence, #IgnitingPossibility, our workplace culture thrives through Empathy, Growth, Possibility, and Reliability.
We get along and learn the value of teamwork through Empathy.
We encourage Growth and learn from challenges.
We allow ourselves the Possibility of becoming the best version of ourselves.
We strive to be Reliable towards our clients, co-workers, and leaders.
Benefits of working at FGC+:
? Perfect attendance bonuses and other incentives
? Leadership development and career progression
? All that and more in a workplace that's engaging, inclusive, and productive.
A million possibilities are waiting to be ignited.
Vision
Our vision is that, in partnering with us, work becomes a catalyst for sustainable business success, personal growth, and a source of fulfillment.
Mission
Our mission is to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally.
Our Values
· Empathy - Able to express positive feelings and affinity toward others. Understanding and appreciating the experiences of oneself and others. Ability to walk a mile in another person's shoes.
· Reliability - Able to give and keep own word for self and others. Dependable, able to act and interact consistently and effectively to produce and sustain results.
· Possibility - Ability to look at everything through the lens of possibility turning problems into opportunities. Open, receptive, resilient. Build strong relationships and create effective solutions so people flourish.
· Growth - Committed to working towards constant improvement, bringing deep fulfillment. Striving towards realizing people's potential by findings ways to improve personally, professionally, and as a team
Founded in 2011, FGC+ is an outsourcing company headquartered in New York, with operations in Davao and Bacolod. We enable our clients to scale their businesses by providing recruitment, training, and operational co-managed services.
Rooted in our brand essence, #IgnitingPossibility, our workplace culture thrives through Empathy, Growth, Possibility, and Reliability.
We get along and learn the value of teamwork through Empathy.
We encourage Growth and learn from challenges.
We allow ourselves the Possibility of becoming the best version of ourselves.
We strive to be Reliable towards our clients, co-workers, and leaders.
Benefits of working at FGC+:
? Perfect attendance bonuses and other incentives
? Leadership development and career progression
? All that and more in a workplace that's engaging, inclusive, and productive.
A million possibilities are waiting to be ignited.
Vision
Our vision is that, in partnering with us, work becomes a catalyst for sustainable business success, personal growth, and a source of fulfillment.
Mission
Our mission is to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally.
Our Values
· Empathy - Able to express positive feelings and affinity toward others. Understanding and appreciating the experiences of oneself and others. Ability to walk a mile in another person's shoes.
· Reliability - Able to give and keep own word for self and others. Dependable, able to act and interact consistently and effectively to produce and sustain results.
· Possibility - Ability to look at everything through the lens of possibility turning problems into opportunities. Open, receptive, resilient. Build strong relationships and create effective solutions so people flourish.
· Growth - Committed to working towards constant improvement, bringing deep fulfillment. Striving towards realizing people's potential by findings ways to improve personally, professionally, and as a team
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