Job Description:
ABS-CBN Corporation is looking for a motivated Live Chat Associate to join our team in Davao City, Philippines. As a Live Chat Associate, you will be responsible for providing exceptional customer service through online chat support. This role requires a high level of professionalism, excellent communication skills, and the ability to think quickly on your feet.
Responsibilities:- Engage with customers in real-time through live chat to provide assistance, answer questions, and resolve issues.- Maintain a positive and professional attitude while interacting with customers.- Utilize a variety of tools and resources to effectively assist customers and provide accurate information.- Follow company guidelines and procedures to ensure high-quality customer service is delivered consistently.- Work collaboratively with team members to achieve department goals and targets.- Continuously develop product knowledge and stay up-to-date on company policies and procedures.- Handle escalated customer inquiries with empathy and efficiency.
Requirements:- 2+ years of experience in customer service or a related field.- Excellent written and verbal communication skills.- Strong multitasking abilities and attention to detail.- Ability to work under pressure and in a fast-paced environment.- Hardworking and confident with a positive attitude.- Demonstrated adaptability and emotional intelligence.- Proficiency in using computer systems and online chat platforms.
Benefits:- Paid overtime opportunities.- Paid Time Off (PTO) for vacation and sick leave.- Remote work flexibility option.- Opportunities for career growth and development.
Working Environment:At ABS-CBN Corporation, we thrive in an energetic and rapidly evolving work setting. Our team is dedicated to providing excellent service to our customers while also fostering a supportive and collaborative work environment. We value innovation, creativity, and continuous improvement.
Deadline to Apply:Interested candidates should apply by July 1, 2024.
Equal Opportunity Statement:ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We welcome all qualified individuals to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
