About the Role: The Retail Operations Head is responsible for the results and performance of our Focus Global stores. You will partner with the Business Team to create a highly productive and driven environment, where customers have an extraordinary experience and where employees are able to do their best, allowing the business to thrive. Serving and delighting the shoppers is of the utmost importance.
Key Responsibilities: Ensure that the stores achieve financial targets through monitoring and improvement of measurable statistics that drive the businessMonitor team and individual sales targets & other metrics to provide feedback and analysis to the Sales and Business teams. This covers all the sections of your role: retail, trade and corporateMonitors market situation, including competitors' activities and recommends strategies to maintain market dominanceManage team resources to maximize sales, foot traffic, floor coverage, and customer engagementOversee the development of personal relationships with clientele. Lead by example in your ability to build and maintain relationships with clients and interior designers.Maintain relationship with mall operators and leverage this for better rates and other concessionsProduce strong results from proactive outreach and the development of a personal client business through you and your sales teamProvide consistent coaching on sales, product and client training to ensure the highest level of customer service and satisfaction
What We're Looking For: Bachelor's Degree in Business Studies / Administration / Management, Marketing, Commerce or equivalentAt least 5 years of working experience in the related field is required for this positionPreferably Assistant Manager / Manager specializing in Sales - Retail / General or equivalentEnthusiastic and energizing to be aroundDetail oriented and knows how to multitask and prioritize work to produce desired outcomesLoves metrics and numbers and has experience monitoring financial goalsLeadership experience and know how to nurture and guide your sales teamAble to represent our world-class brands well
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