Report Specialist

Company Overview Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries. Essential Duties and Responsibilities: Gathers information from injured workers or Supervisors and enters pertinent data into proprietarysoftware to populate reports which fulfill our client specific requirements for reporting.Immediately transfers injury calls to a Triage Nurse that were routed to him or her in error.Assists injury triage staff with data related questions as needed to process client reporting needs.Answer customer service calls and process non-triage client requests as needed relating to proceduraland insurance questions.Assist with data entry into Medfiles/Afkam system as necessaryMust effectively and appropriately assist clients with problem solving any issues associated with their useof Medcor Injury Triage services.Responsible for personal schedule adherence and accurately reflecting all shift activities using the phonesystem.Follows HIPAA Compliance Policies to protect the confidentiality of information.Responsible for projects and duties delegated by the Operations Director or Manager. Qualifications: At least 1-year BPO experience (particularly customer service exposure handled voice accounts)Excellent communication skillsPreferred: Candidates who handled medical/healthcare voice account