**Job Title:** Remote Web Chat Assistant
**Company:** Resellee
**Location:** Davao City, Davao, PH
**Job Type:** Part-time
**Seniority Level:** Associate Level
**Years of Experience:** 3
**Job Description:**
Resellee is seeking a dedicated and dynamic Remote Web Chat Assistant to join our team. As a key player in our customer support department, you will be responsible for managing customer inquiries via live chat, providing assistance, and ensuring a seamless experience for our users. This position is ideal for someone who is resilient, hardworking, and possesses a problem-solving mindset.
**Key Responsibilities:**
1. **Customer Interaction:**
- Engage with customers via live chat in a professional and friendly manner.
- Quickly and effectively resolve customer inquiries, complaints, and issues related to products and services.
2. **Information Management:**
- Accurately document customer interactions and feedback, maintaining detailed records in our CRM system.
- Provide up-to-date information regarding products, services, and company policies.
3. **Problem-Solving & Decision-Making:**
- Analyze customer inquiries to determine solutions that align with company policies and customer needs.
- Utilize critical thinking to escalate issues as necessary while providing timely resolutions.
4. **Innovation:**
- Collaborate with the customer support team to suggest improvements and innovations to enhance the customer experience.
- Implement new strategies for efficient communication and issue resolution.
5. **Performance Monitoring:**
- Maintain knowledge of KPIs and performance metrics related to chat interactions.
- Actively seek feedback from management to improve performance and service delivery.
6. **Team Collaboration:**
- Work closely with other departments, such as sales and marketing, to relay customer feedback and insights.
- Participate in team meetings to share experiences and incorporate best practices.
7. **Training & Development:**
- Engage in ongoing professional development and training sessions to stay updated with product changes and customer service skills.
- Mentor newer team members as needed, providing guidance and support.
**Requirements:**
- **Experience:**
- Minimum 3 years of experience in a customer service role, preferably in an online chat support environment.
- Proven experience in decision-making and problem-solving within a team setting.
- **Skills:**
- Exceptional written communication skills with the ability to convey information clearly and concisely.
- Strong organizational skills with an ability to manage multiple chats and prioritize tasks effectively.
- Proficient in using live chat software, CRM tools, and basic office software.
- **Personality Traits:**
- Resilient: Ability to manage stress and remain calm in fast-paced situations.
- Hardworking: Demonstrated commitment to reaching individual and team goals.
- **Soft Skills:**
- Innovative mindset: Ability to think outside the box and propose new solutions to enhance customer engagement.
- Strong decision-making skills: Ability to evaluate information, make sound judgments, and resolve issues effectively.
**Benefits:**
- Employee discounts on company products and services.
- Gym membership to encourage personal well-being and work-life balance.
- Free accommodation options for part-time team members.
**Working Environment:**
At Resellee, we are dedicated to fostering an environment that provides opportunities for unlimited personal and professional growth. We encourage innovative thinking, creativity, and collaboration among all team members.
**Application Deadline:** October 2, 2024
**Equal Opportunity Statement:**
Resellee is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all individuals, regardless of race, gender, age, sexual orientation, disability, or any other characteristic.
If you are passionate about helping others and ready to embark on a fulfilling career with us, we encourage you to apply!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
