**Job Title: Remote Support Officer**
**Company: Grab Philippines**
**Location: Antipolo, Calabarzon, PH**
**Job Type: Part-time**
**Seniority: Associate Level**
**Years of Experience: 2**
**Deadline to Apply: ******** **
**Job Description:**
Grab Philippines, a leading technology company transforming the transportation and logistics landscape, is seeking a dedicated and skilled Remote Support Officer to join our dynamic team. This part-time position offers the opportunity to work in a collaborative environment that transcends borders. As a Remote Support Officer, you will play a crucial role in providing exceptional support to our customers and internal teams, ensuring high levels of satisfaction and operational efficiency.
**Key Responsibilities:**
- **Customer Support:** Provide timely and effective assistance to customers through various channels including email, chat, and phone. Address inquiries, resolve issues, and ensure a positive user experience.
- **Technical Troubleshooting:** Identify and troubleshoot technical problems reported by customers or internal staff. Utilize problem-solving skills to guide users through resolutions and escalate issues as necessary.
- **Documentation:** Maintain accurate records of customer interactions and technical issues. Create and update FAQs, user guides, and other documentation to enhance knowledge sharing within the team and improve customer support resources.
- **Collaboration:** Work closely with cross-functional teams including operations, engineering, and product management to ensure issues are understood and resolved. Provide feedback on recurring issues and suggest improvements to processes and systems.
- **Training and Empowerment:** Educate customers and coworkers about our products and services. Empower users by providing them with the necessary tools and knowledge to resolve common issues independently.
- **Performance Metrics:** Monitor, report, and analyze performance metrics to assess service effectiveness. Suggest improvements based on findings and enhance the quality of support provided.
- **Continuous Learning:** Stay updated on industry trends, product updates, and technology advancements. Participate in training sessions and seek opportunities for personal and professional growth.
**Requirements:**
- **Education:** Bachelor's degree in a related field (e.g., Information Technology, Business Administration, or Communications) is preferred but not mandatory.
- **Experience:** A minimum of 2 years of experience in a customer support or technical support role. Experience in the technology or transportation logistics industry is a plus.
- **Personality Traits:**
- **Confident:** Possess a self-assured demeanor that instills confidence in customers and colleagues.
- **Motivated:** Show a proactive approach to work and a strong desire to achieve results and exceed performance expectations.
- **Soft Skills:**
- **Critical Thinking:** Ability to analyze situations, identify problems, and propose effective solutions while being resourceful.
- **Leadership:** Demonstrate initiative and the ability to guide customers and teammates in problem-solving and decision-making processes.
- **Technical Skills:** Proficient in using customer support software, remote collaboration tools, and basic troubleshooting techniques. Familiarity with CRM systems and Microsoft Office Suite is an advantage.
- **Availability:** Ability to work flexible hours, including evenings or weekends, as needed to accommodate customer support demands.
**Benefits:**
- Remote work flexibility, allowing you to balance work and personal commitments.
- Vision insurance to support your overall health and well-being.
- Gym membership to promote a healthy lifestyle and physical fitness.
**Working Environment:**
Join a company that transcends borders, fostering collaboration on a global scale. At Grab Philippines, we encourage teamwork, value diversity, and are committed to creating an inclusive environment where everyone can thrive.
**Equal Opportunity Statement:**
Grab Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, ethnicity, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants are encouraged to apply.
If you are a motivated individual with a passion for providing exceptional support and a desire to make an impact in a fast-paced environment, we invite you to apply for the Remote Support Officer position. Join us in driving innovation and customer satisfaction at Grab Philippines!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
