**Job Title:** Remote Client Support Specialist
**Company:** Jollibee Foods Corporation
**Location:** Antipolo, Calabarzon, PH
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 3
### Job Description:
Jollibee Foods Corporation is looking for a dedicated and passionate **Remote Client Support Specialist** to join our team. This part-time position requires an individual who is both resourceful and independent, with the ability to adapt to changing circumstances and negotiate effectively to ensure the satisfaction of our clients.
### Key Responsibilities:
- **Client Interaction:** Serve as the primary point of contact for clients, addressing inquiries and concerns via multiple communication channels (email, phone, chat).
- **Issue Resolution:** Identify and troubleshoot client issues efficiently, ensuring timely resolution and maintaining high levels of customer satisfaction.
- **Relationship Management:** Build and sustain strong relationships with clients, fostering trust and loyalty. Collaborate with other team members to ensure a seamless client experience.
- **Documentation:** Maintain accurate records of client interactions and feedback in our customer relationship management (CRM) system to track issues and enhancements.
- **Product Knowledge:** Stay updated on Jollibee's product offerings, services, promotions, and policies to provide informed support and recommendations to clients.
- **Feedback Loop:** Gather, analyze, and communicate client feedback to relevant departments for improved service delivery and product offerings.
- **Process Improvement:** Proactively identify areas for process improvement and contribute ideas to enhance the client support workflow.
- **Training Participation:** Engage in training sessions to improve product knowledge and customer service skills, ensuring continuous professional development.
### Requirements:
**Education and Experience:**
- Bachelor's degree or equivalent experience preferred.
- Minimum 3 years of experience in a client support, customer service, or related role.
- Experience in a remote work environment is an advantage.
**Skills:**
- **Technical Proficiency:** Familiarity with CRM software, ticketing systems, and basic troubleshooting techniques.
- **Adaptability:** Ability to adjust quickly to changing workloads, client needs, and team dynamics.
- **Negotiation Skills:** Proficient in negotiating solutions and finding middle ground that satisfies both clients and the company.
- **Independent Problem-Solving:** Demonstrated ability to take initiative and work autonomously to resolve client issues.
**Personality Traits:**
- Resourceful: Possesses a knack for finding creative solutions to challenges, often using limited resources effectively.
- Independent: Self-motivated and capable of working without direct supervision while ensuring tasks are completed accurately and on time.
### Benefits:
- **Dental Insurance:** Comprehensive dental coverage for you and your dependents.
- **Gym Membership:** Access to a fitness facility to support your wellness journey.
- **Medical Coverage:** Competitive medical insurance plan to ensure your health and well-being.
### Working Environment:
At Jollibee Foods Corporation, we prioritize fostering strong relationships among colleagues, clients, and partners. You will be part of a dynamic team that values collaboration, open communication, and creating a positive impact in the lives of our clients.
### Application Deadline:
Please submit your application by **October 5, 2024**.
**Equal Opportunity Statement:**
Jollibee Foods Corporation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender identity, sexual orientation, disability, or any other characteristic protected by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
