Remote Chat Support Associate

Job Description:

mClinica is seeking a Remote Chat Support Associate to join our team in Makati, NCR, PH. This is a part-time position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. The ideal candidate will be resourceful, dedicated, and possess strong communication and negotiation skills.

Responsibilities:
- Provide chat support to customers, addressing their inquiries and concerns in a timely and professional manner
- Troubleshoot technical issues and escalate to the appropriate team when necessary
- Maintain a high level of customer satisfaction through effective communication and problem-solving
- Collaborate with other team members to ensure a seamless customer experience
- Continuously learn and adapt to new technologies and processes to improve support services

Requirements:
- 2+ years of experience in a customer support role
- Excellent communication skills, both written and verbal
- Strong negotiation skills to handle customer inquiries effectively
- Ability to work independently and as part of a team in a remote setting
- Proficiency in using chat support tools and software
- Resourceful and dedicated to providing exceptional customer service

Benefits:
- Free food
- Paid sick leave
- Medical coverage

Working Environment:
At mClinica, we value continuous learning and adaptation to stay ahead in a rapidly changing world. As a Remote Chat Support Associate, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Deadline to Apply: September 16, 2024

Equal Opportunity Statement:
mClinica is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.