Real Time Analyst (Workforce Management) El 1693

 

Accenture in the Philippines is currently looking for Workforce / Real Time Analysts who will be responsible in performing the following day-to-day tasks:
You will be responsible in real-time adherence and queue management for business operations and monitoring and managing site activities to support client/account service level agreements.

You will ensure that scheduled team logins/ logout on time, and managing, controlling, and reporting non-adherence to schedules.

You will be managing required real-time reporting requirement deliverables via service menus and ad-hoc requirements.

You will be the point of contact for processing and identifying schedule exceptions (e.g. trainings, coaching) including minimum length, approval, data entry responsibilities, and tracking.

What are we looking for?

 

Open to college graduates, college undergraduates and associate degree graduates with related work experience

Must

have at least 1 year of work experience in Workforce Management / Real Time Analyst in a BPO industryAmenable to work in Cebu City

Willing to go back on-site once recalled

Good to have skills:
Experience in using Real Time Management systems (e.g. Avaya, CUIC, Genesys, In Contact)

Familiarity with DANER approach in monitoring real time activities

Join our high-performing team and enjoy these benefits:
Competitive salary package, company bonuses, and performance incentives

Night differential

Loyalty, Christmas gift, inclusion, and diversity benefits

Paid sick and vacation leaves

Expanded maternity leave up to 120 days*

HMO coverage (medical and dental) from day 1 of employment

Life insurance

Employee stock purchase plan

Retirement plan

Flexible working arrangements

Accessible locations

Healthy and encouraging work environment

Career growth and promotion opportunities