Quality Analyst

**Responsibility / Activity**
- To handle all quality related work/assignments/projects given by the HOD
- Side by side coaching/audits for all Executives
- Live call monitoring for relevant cases that needs immediate attention
- Complaint handling, investigation, call retrieval
- Involve and peapre in presentation for weekly business review
- Defining action plans and process implementation to ensure targets and goals are met
- Achieve audit/score targets and ensure continuous growth in Quality assurance across supporting countries
- Constantly coach and monitor as well as mentor and develop Executives to excel in their performance to ensure quality is met and exceeded
- To generate and maintain daily reports on quality
- To analyze CSAT & DSAT for continuous improvement on services provided
- Critical and non-critical attributes reduction analysis
- Validate and contribute better ideas for all processes & documents for the implementation and maintenance
- To conduct motivation and fun activities
- Conduct trainings for New hires, Refresher courses
- Constantly look for ways to improve the QA form to cater for all center growth and changing needs

**Skills Profile**
- Minimum 2 years of working experience in the related field
- Preferably Junior Executives specializing in Quality Control/Assurance or equivalent
- Excellent communication skills both verbal and written in English.
- Self-motivated with the ability to work remotely and under pressure
- Able to work independently and detail oriented
- Data oriented and positive mentallity

**Job Types**: Full-time, Permanent

**Salary**: Php34,500.00 - Php42,500.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Promotion to permanent employee

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary