Quality Analyst

**Responsibility / Activity**- To handle all quality related work/assignments/projects given by the HOD- Side by side coaching/audits for all Executives- Live call monitoring for relevant cases that needs immediate attention- Complaint handling, investigation, call retrieval- Involve and peapre in presentation for weekly business review- Defining action plans and process implementation to ensure targets and goals are met- Achieve audit/score targets and ensure continuous growth in Quality assurance across supporting countries- Constantly coach and monitor as well as mentor and develop Executives to excel in their performance to ensure quality is met and exceeded- To generate and maintain daily reports on quality- To analyze CSAT & DSAT for continuous improvement on services provided- Critical and non-critical attributes reduction analysis- Validate and contribute better ideas for all processes & documents for the implementation and maintenance- To conduct motivation and fun activities- Conduct trainings for New hires, Refresher courses- Constantly look for ways to improve the QA form to cater for all center growth and changing needs**Skills Profile**- Minimum 2 years of working experience in the related field- Preferably Junior Executives specializing in Quality Control/Assurance or equivalent- Excellent communication skills both verbal and written in English.- Self-motivated with the ability to work remotely and under pressure- Able to work independently and detail oriented- Data oriented and positive mentallity**Job Types**: Full-time, Permanent**Salary**: Php34,500.00 - Php42,500.00 per month**Benefits**:- Health insurance- Life insurance- Promotion to permanent employeeSchedule:- Rotational shiftSupplemental Pay:- 13th month salary