Qa Specialist

Hello there Jobseekers!

 

EXPERTEL SOLUTIONS, INC. is searching for you...

 

We are offering outsourced licensed staffing solutions to insurance companies in the USA & we are looking to build an amazing team to offer the following:
Competitive salary

Jam-packed benefits & incentives

HMO & PTO Incentives

Diverse team and culture

Personal and professional growth opportunities

And many more awesome perks!

QA SPECIALIST

 

**Qualifications**:
Excellent verbal, and written communication skills

with at least one year of experience in the same capacity in a BPO company

with a minimum of a year of experience in telemarketing

Outstanding customer service skills and dedication to provide exceptional customer care

Must be self-motivated and a self-starter

Exceptional listening and analytical skills

Solid time management skills

Ability to multitask and successfully operate in a fast-paced environmentExcellent team player and interpersonal skills

Must adapt well to change and successfully set and adjust priorities as needed

Advanced skill level in Microsoft Excel and Google Sheets for reports handling

Willing to work on a graveyard shift

**Responsibilities**:
Participates in the design of call monitoring formats and quality standards.

Performs call monitoring and provides trend data to the site management team.

Uses quality monitoring data management system to compile and track the performance of the team and individual employees

Participates in client listening programs to identify client needs and expectations

Coordinates and facilitates call calibration sessions for telemarketers and Insurance Advisors

Provides feedback to team leaders and managers

Process/Audit client refunds and provide analytical data for analysis

Leads the on-boarding process of agents from classroom training to operations