Process Trainers

**JOB DESCRIPTION**- Monitor the performance of associates & coach them, if and when required- Process Training/OJT for New Trainees- Processing/escalations & the rest on coaching & floor support- To be visible and available for both internal and external customers- Demonstrate good business decisions, pro-active problem solving and relationship building- Encourage and support CSR's during difficult situations- Prepare training need/top defect analysis analysis for the floor- Provide constructive feedback for performance improvement- Coordinate operations center activities and serve in leadership roles- Ability to go beyond the call of duty in times of business exigencies- Minimal Calibration Variance in monitoring**Qualifications**- Undergraduate/ Graduate from a Government recognized university- Post graduates will be preferred- 12-24 months with industry experience, preferably from property management, real estate, content moderation, social media or similar industry**Mandatory Skills**- Communication skills- Coordination & organizing skills- Presentation skills- People Management skills- Customer service skills- Ability to multitask- Technical proficiency in MS office products required (Excel, Word, Power Point etc.,)- Analytical skills**Job Types**: Full-time, Permanent**Salary**: Php20,000.00 - Php32,000.00 per month**Benefits**:- Company Christmas gift- Company events- Health insurance- Life insurance- Opportunities for promotion- Pay raise- Promotion to permanent employeeSchedule:- Evening shift- Late shift- Night shift- Rotational shift- Shift systemSupplemental pay types:- 13th month salary- Performance bonus