Process Specialist - Associate Workforce Management

PROCESS SPECIALIST - ASSOCIATE WORKFORCE MANAGEMENT Responsibilities: Conducts training for the team to ensure right skilling.Supports the TL by training people on the process - part of the growth plan to ensure high E-SATSupports the TL in daily huddles and provides input on the process to the team to ensure delivery productivity.Executes transaction processing in order to meet quality standards.Conducts QC and QA programs as part of the quality plan in order to ensure adherence to process steps.Handles/helps resolve escalations at the process level to ensure high customer satisfaction. Qualifications: BACHELORS DEGREE (ANY COURSE) WITH AT LEAST 18 MOS TO 3 YEARS EXPERIENCE IN WORKFORCE MANAGEMENT (ASSOCIATE)PREFERRED: WITH FORECASTING, SCHEDULING, AND CAPACITY PLANNING. REQUIRED: EXCEL PROFICIENT. RTA BACKGROUND. BPO OPERATIONS BACKGROUND