**PRINCIPAL FUNCTIONAL RESPONSIBILITIES**
- Facilitate process improvement activities & initiatives, including preparation (pre-work, coordination, scheduling / logistics), execution, and follow-ups.
- Develop and prepare materials for use in process improvement events
- Coordinate with department management and participants
- Lead instruction on the use of process improvement tools
- Facilitate team decisions and manage collaboration
- Assist in the development of implementation action plans and conduct appropriate follow-ups
- Provide data analytical support through the ownership of key Process Excellence
- Employee Experience dashboards:
- Interpret and analyze data from multiple sources and identify/assess the business impact of trends
- Identify and perform root-cause analysis of data irregularities and present findings and proposed solutions to team members and/or leadership
- Communicate and present data-driven insights and recommendations to both internal and external stakeholders, soliciting and incorporating feedback when required
- Drive continuous improvement through the design, testing, and implementation of process enhancements and identify opportunities for automation
- Own the Process Excellence and Employee Experience Goals dashboard:
- Maintain regular tracking and reporting of key Managerial and Director goals
- Provide regular updates to key stakeholders and the Process Excellence Employee Experience leadership team
- Drive dashboard functionality continuous improvement as it relates to data collection, analytics, and presentation
- Collaborate with the Process Excellence & Employee Experience team on preparation and readiness for key meetings and presentations.
- Contribute to the enhancement efforts associated with Employee Experience programs as part of the Enterprise IT operating model and planning & control cycle.
- Support the Process Excellence Customer Satisfaction Survey and identify opportunities for improvement through regular feedback collection and result analysis.
**Requirements**:
**EDUCATION/LANGUAGE**:
- Bachelor's Degree in Information Technology, Business, Economics, Statistics or related field or equivalent experience
- Ability to integrate, validate, and reconcile data from multiple sources as well as design and construct analysis tools that extract, prepare, analyze, and store/present results to support business needs
- Proficient in the written and spoken English language.
(NOTE: This person will be writing and presenting communications in English)
- Additional languages are a plus.
**EXPERIENCE/SKILLS?**
- Minimum 2 years of Data Analytics, Communications, Organizational Change Management or Process Improvements experience preferred.
- Strong data analytics, writing skills & presentation creations skills are required.
- Experience with leading multiple projects and initiatives is a plus
- Proficiency in Office 365 suite of products.
- A passion around technology, and an understanding of how it can improve people's lives every day.
- Experience building dashboards utilizing Power BI.
- Ability to develop creative and innovative solutions to complex technical issues.
- Self-starter; adaptable to change; motivated
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Opportunities for promotion
Schedule:
- Afternoon shift
Supplemental pay types:
- 13th month salary
- Overtime pay
Ability to commute/relocate:
- Quezon City: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your minimum expected salary?
- Are you willing to work on a hybrid work set-up?
**Experience**:
- Data Analytics: 2 years (preferred)