Planner

4+ years of WFM Experience with Scheduling and Planning.Added advantage if candidate has forecasting experience.Working knowledge of WFM tools like IEX and Verint is a must.Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.Complete understanding of overall operational activities including phone, email, chat, community, and social media support.Ability to perform forecasting in a contact center environment and schedule to those needs is a must.Clear communication skills to manage client and stakeholder conversations.Graduate in Mathematics, Science, Statistics, or related field.Team player as well as a skilled individual contributor.Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.Proficient in MS Office tools such as Word, PowerPoint, and Outlook.