Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Positions in these functions are responsible for providing client groups with strategic consulting on people programs, organization development and other People Team-specific or business initiatives. Analyzes people related metrics, trends and root causes to develop solutions that balance people risks and cost management throughout the organization. Acts as a liaison for the brokerage of services between client groups and internal or external providers and implements corporate driven initiatives.
The People Business Consultant will act as an advisor towards Clinical business leaders and employees at all levels related to Employee Relations, Performance management, Change management, Talent Strategy and Organization Development.
Primary Responsibilities: Act as an HR Business Partner with the ability to guide and partner with operating leaders. Develop retention and engagement strategies for the client group utilizing survey data and other human capital metrics to inform plan. Leads medium to large, complex projects to achieve key business objectives. Able to influence operating leaders to adopt new ideas, products, and/or approaches. Demonstrate understanding of our core organizational capabilities to inform Human Capital strategies (e.g., innovation, speed to market, operational excellence, affordability, customer service, collaboration). Ability to understand and deliver new ideas effectively to senior leaders and key stakeholders. Communication and persuasion skills with the ability to think quickly and package ideas. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives. Required Qualifications: Undergraduate degree in applicable area of expertise or equivalent experience. At least 5+ years of related experience. Broad experience in partnering with Operations and local site leadership to design and implement people plans. Experience in handling medium-large scale sites and process. Experience in setting or growing a new site and partnering with local government to promote Optum as a brand. Demonstrated ability to proactively approach People concerns through the use of data and analytics. Comfortable working with operating leaders to retain top talents within the business. Preferred Qualification: Experience in BPO or Contact Center HR or Operations.
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