Operations Manager (Telco Sales Chat)

Description Essential Functions and Responsibilities: 1. Determines call center operational strategies by conducting needs assessments; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specification, and production, productivity, quality and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
2. Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
3. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs, installing upgrades.
4. Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements Minimum Qualifications: Candidate must possess at least a Bachelor's/College Degree in any field At least 2 year(s) of working experience in the same role is required for this position WITH EXPERIENCE WITH CUSTOMER SERVICE/TECHNICAL SUPPORT ACCOUNT(preferably TELCO) Strong Verbal Communication Strong Customer Focus and Customer Service Engages in Process Improvement Strong Problem Solving Skills Good People Management Managing Process Emphasizing Excellence Applicants must be willing to work in Commonwealth, Quezon City Can start ASAP