Online Support Assistant

Job Description:

AIDE Home Health Care is seeking a part-time Online Support Assistant to join our team in Davao City, Philippines. As an Associate Level position, the Online Support Assistant will be responsible for providing online support to our clients and caregivers, ensuring a seamless and positive experience for all parties involved. The ideal candidate will have at least 2 years of experience in a similar role and possess the personality traits of independence and passion, as well as the soft skills of people management and leadership.

Responsibilities:
- Respond to online inquiries from clients and caregivers in a timely and professional manner
- Provide technical support for our online platform and troubleshoot any issues that may arise
- Coordinate with the operations team to ensure smooth communication and coordination between clients and caregivers
- Assist in the onboarding process for new clients and caregivers, including training on how to use our online platform
- Monitor client and caregiver feedback and escalate any issues to the appropriate team members
- Maintain accurate records of all online interactions and transactions

Requirements:
- At least 2 years of experience in a similar role
- Independent and passionate individual with strong communication skills
- Ability to manage people effectively and demonstrate leadership qualities
- Proficiency in using online platforms and tools
- Excellent problem-solving skills and attention to detail

Benefits:
- Vision insurance
- Visa sponsorship
- Paid Time Off (PTO)

Working Environment:
At AIDE Home Health Care, we uphold the highest standards of ethical conduct and integrity. Our team is committed to providing the best possible care for our clients and caregivers, and we expect all employees to share in this commitment.

Deadline to Apply:
September 10, 2024

Equal Opportunity Statement:
AIDE Home Health Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.