**Job Title:** Online Customer Service Representative
**Company:** Cropital
**Location:** Makati, NCR, PH
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Cropital is seeking a passionate and dedicated Online Customer Service Representative to join our team. As an entry-level representative, you will play a vital role in ensuring customer satisfaction while reinforcing the Cropital brand's commitment to excellence. This is a part-time position with the opportunity to work remotely, perfect for motivated individuals looking to gain valuable experience in customer service.
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**Key Responsibilities:**
1. **Customer Support:**
- Respond to customer inquiries via various online platforms, including chat, email, and social media, providing timely and accurate information.
- Assist customers with account management, order processing, and troubleshooting issues to ensure prompt resolution.
- Maintain a friendly and professional demeanor while interacting with customers.
2. **Relationship Building:**
- Foster strong relationships with customers, clients, and partners by understanding their needs and providing appropriate solutions.
- Collaborate with team members to share insights about customer interactions and improve service quality.
3. **Documentation and Reporting:**
- Accurately document customer interactions and feedback in the CRM system.
- Monitor common customer issues and communicate trends to management for process improvement.
4. **Product Knowledge:**
- Maintain up-to-date knowledge of Cropital's products, services, and promotions to provide accurate information and guide decision-making for customers.
- Participate in training sessions and workshops to enhance product knowledge and customer service skills.
5. **Feedback and Improvement:**
- Actively solicit customer feedback and relay updates to product development and service improvement initiatives.
- Suggest innovative ways to improve customer experiences based on direct customer interactions.
6. **Team Collaboration:**
- Work closely with team members to achieve individual and team goals while providing support to fellow representatives.
- Attend team meetings to discuss challenges, share insights, and celebrate successes.
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**Requirements:**
- **Education:** High school diploma or equivalent; further education in business or related fields is a plus.
- **Experience:** No prior experience is required, but a strong willingness to learn and grow in a customer service environment is essential.
- **Personality Traits:**
- Confident: Approach customer interactions with assurance and positivity.
- Hardworking: Demonstrate dedication and a strong work ethic to ensure responsibilities are met effectively.
- **Soft Skills:**
- Leadership: Ability to take initiative in providing exceptional service and supporting team efforts.
- Decision-Making: Skills to analyze situations quickly and propose solutions that benefit the customer and the company.
- **Technical Skills:**
- Proficient in using computers and various software applications, including CRM tools and Microsoft Office.
- Familiarity with social media platforms and online communication tools is a plus.
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**Benefits:**
- Company-issued equipment to efficiently perform your duties.
- Relocation allowance for applicants from outside the Makati area who are moving to join our team.
- Flexibility to work remotely, allowing for a work-life balance tailored to your needs.
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**Working Environment:**
At Cropital, we believe in building strong relationships with our colleagues, clients, and partners. Our collaborative and supportive work culture encourages open communication and teamwork, allowing you to thrive in a dynamic environment.
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**Application Deadline:** October 4, 2024
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**Equal Opportunity Statement:**
Cropital is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage individuals from all backgrounds to apply and contribute to our mission.
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If you are ready to embark on an exciting career in customer service and make a positive impact on our customers, we would love to hear from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
