Online Customer Care Representative

Job Description:

SM Investments Corporation is seeking a part-time Online Customer Care Representative to join our team in Makati, NCR, PH. As an Associate Level position, we are looking for candidates with at least 4 years of experience in customer service. The ideal candidate will be reliable, independent, and possess strong negotiation and communication skills.

Responsibilities:
- Respond to customer inquiries and resolve issues via online platforms such as email, chat, and social media
- Provide product information, pricing, and availability to customers
- Process orders, returns, and exchanges in a timely manner
- Assist customers with account management and troubleshooting technical issues
- Collaborate with other departments to ensure customer satisfaction and retention
- Maintain accurate records of customer interactions and transactions

Requirements:
- 4 years of experience in customer service
- Reliable and independent work ethic
- Strong negotiation and communication skills
- Proficiency in using online customer service platforms
- Ability to multitask and prioritize tasks effectively
- Experience working in a fast-paced environment
- Bachelor's degree in a related field preferred

Benefits:
- Visa sponsorship for qualified candidates
- Vision insurance coverage
- Free food provided during working hours
- Recognize and reward based on performance and merit

Equal Opportunity Statement:
SM Investments Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: ********

If you meet the requirements and are interested in joining our team as an Online Customer Care Representative, please submit your application before the deadline. We look forward to reviewing your qualifications and potentially welcoming you to our team at SM Investments Corporation.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.